Associate Technical Support Engineer
Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with customers their – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology.
As a member of Marketo Support, your goal is to provide fast and friendly world-class support through creative, flexible solutions and empower Revenue Performance Management success. You will manage the delivery of technical support for your assigned customers and the resolution of issues. You will also act as a subject matter expert to analyze a customer’s business requirements and map them to the Marketo application, providing expert knowledge and technical best practices on how to configure, maintain and manage their implementation driving their success with the Marketo Application. You will be responsible for pro-actively owning and managing the technical relationship with an assigned set of high profile accounts.
We partner with our employees to provide an exciting work environment that everyone has an opportunity to shape. We value team players who are self-directed and want to influence the next wave in SaaS technology and Service innovation
Be a subject matter expert in Marketo technology and apply it to Marketo customers’ business processes:
Required Skills / Experience:
Knowledge of diagnosing and resolving problems in complex software environment:
Desired Skills / Experience:
Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.
Marketo is an equal opportunity employer.