Customer Account Manager

Customer Success | Tokyo, Japan



Customer Account Manager

Marketo provides easy-to-use, powerful and complete marketing software that propels fast-growing small companies and global enterprises, turning marketing from a cost center into a revenue driver. Marketo’s marketing automation and sales effectiveness software – including the world’s first integrated solution for social marketing automation – helps thousands of companies around the world streamline marketing processes, deliver more campaigns, generate more win-ready leads, and dramatically improve sales performance.

Marketo is an Equal Opportunity Employer.

Leave your footprint in the Marketing Automation space that is growing by leaps and bounds by joining a world class Account Management team!  We are looking for a fresh and innovative account manager who is self-motivated, highly driven and experienced in Account Management and Customer Success!

 

Responsibilities:

  • Actively manage the success of a portfolio of assigned Marketo customers.
  • Will be responsible for retention, development, and up-selling of focused accounts.
  • Develop a fool-proof success plan to ensure organizational adoptions and expansion of our product.
  • Close renewal business on a monthly basis, meeting or exceeding your quota.
  • Conduct regular QBRs and business reviews to ensure adoption and marketing maturity advancement.
  • Establish and grow relationships with executive sponsors and decision makers.
  • Collaborate with HQ to implement and execute various Customer Success programs in Japan.
  • Become familiar with the Marketo platform.

 

Required Skills / Experience:

  • You have 5 years of account management experience from a high tech company-ideally with Marketing Automation, CRM or related applications (i.e. ERP systems) in a SaaS environment
  • You have experience developing strategies on assigned accounts to fully leverage technology solutions.
  • You have led projects from conception to closure, and have experience leveraging internal resources to get things done.
  • You know how to build trusted relationships with executive sponsors and end users.
  • Advanced English proficiency to collaborate with teams in HQ and overseas.

 

About Marketo

Marketo (NASDAQ: MKTO) provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com