Customer Account Manager, UK, London, EMEA

Customer Success | EMEA, United Kingdom



Enterprise Customer Account Manager

 

 

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology.

 

The Opportunity:  

Marketo Customer Account Managers are helping marketers change the way they interact with their customers and prospects. Customer Account Managers are responsible for the relationship between customers and Marketo, ensuring that our customers have the most successful Marketo experience possible. This includes driving conversations around value, optimizing customer experience and insuring maximum return on investment for our customers. Customer Account Managers are the primary customer advocates at Marketo, working in a consultative manner with them to achieve the best possible commercial outcomes for their organizations.

 

 

Responsibilities:

  • Proactively manage, nurture & grow a portfolio of assigned, existing enterprise customers.
  • Ability to create and deliver world class enterprise customer experience for Marketo customers.
  • Strategic consulting in marketing best practices.
  • Ability to organize and deliver executive level presentations.
  • Detailed project management.
  • Close renewal business on a monthly, quarterly & annual basis, meeting or exceeding quota.
  • Develop pipeline and close new add-on sales within our existing customer base.

 

Required Skills and Experience:

  • Experience of working in a customer centric environment preferably in digital marketing, analytics, customer success, account management, consulting
  • Sales experience a distinct advantage.
  • Experience in a SaaS environment a preference but not a pre-requisite.
  • Previous experience with customers developing value based strategies leading to successful software implementation, adoption & demonstrable positive commercial outcomes.
  • Leadership, strong work ethic, ability to work independently, self motivated, and team oriented.
  • Understanding of software, marketing, and analytics terminology, strategies, and concepts.
  • Capable of managing fast paced situations in a dynamic environment.
  • Excellent communication (written and oral) and organisation skills a must.
  • Ability to negotiate contracts a distinct advantage.
  • Ability to positively motivate and influence internal teams to drive customer success.
  • Fluent French & / or German speaker.
  • Positive, never fail attitude.

 

SPECIAL CONSIDERATION GIVEN:

  • Third level under graduate degree or advanced education in a relevant discipline
  • Enterprise account management, consulting, or project management experience.
  • Experience with digital or mobile marketing and analytics.
  • Previous account management or customer success experience in a SaaS environment.

 

About Marketo

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com

 

Marketo is an equal opportunity employer.