Customer Account Manager, UK, London, EMEA

Customer Success | EMEA, United Kingdom



SENIOR CUSTOMER SUCCESS MANAGER / ENTERPRISE CUSTOMER ACCOUNT MANAGER

 

Marketo Customer Success Managers are helping marketers change the way they interact with their customers and prospects. Customer Success Managers are responsible for the relationship between customers and Marketo, ensuring that our customers have the best possible experience with the Marketo platform and brand. This includes driving conversations around value, optimising customer experience and insuring maximum return on investment for our customers. Customer Success Managers are the primary customer advocates at Marketo, working in a consultative manner with them to achieve the best possible commercial outcomes for their organisations.

 

What you will do in the future!:

  • Manage a portfolio of large, Enterprise class accounts
  • Drive revenue growth across that portfolio
  • Increase customer satisfaction as part of a collaborative team
  • Drive adoption of Marketo and enable our customers to be successful
  • Mobilise and lead cross functional teams to drive success
  • Develop strategic, mutually progressive account plans
  • Manage & optimize renewals
  • Develop pipeline and close new add-on sales within your account portfolio
  • Create a world class experience for our customers

 

What you may have done in the past!

  • Worked in a similar senior consultative type role selling to and managing large enterprise accounts
  • Worked within a MarTech environment (preferably in digital marketing, analytics, customer success, account management, consulting)
  • Managed a large pipeline, probably in a SaaS environment
  • Provided thought leadership to customers
  • Influenced and gained the trust of customers from C-Level Executives to Practitioner level
  • Capable of managing fast paced situations in a dynamic environment.
  • You have a positive, never fail attitude
  • You have a desire to be the best at what you do and that resonates in every aspect of your work

 SPECIAL CONSIDERATION GIVEN:

  • Third level under graduate degree or advanced education in a relevant discipline
  • Enterprise account management, consulting, or project management experience.
  • Experience with digital or mobile marketing and analytics.
  • Previous account management or customer success experience in a SaaS environment.
  • Fluency in a second language, preferably French or German.

 

About Marketo

 

Marketo is the market leader in marketing software that provides easy-to-use technology that helps companies transform their interactions to personalized experiences.  Marketo’s marketing automation and sales effectiveness software helps thousands of companies around the world streamline marketing processes, deliver campaigns, generate qualified leads, and dramatically improve sales performance.

 

Marketo (NASDAQ: MKTO) provides the leading marketing software for companies of all sizes to build and sustain engaging customer relationships.  Spanning today’s digital, social, mobile and offline channels, Marketo’s® customer engagement platform powers a set of breakthrough applications to help marketers tackle all aspects of digital marketing from the planning and orchestration of marketing activities to the delivery of personalized interactions that can be optimized in real-time.  Marketo’s applications are known for their ease-of-use, and are complemented by the Marketing Nation™, a thriving network of more than 320 third-party solutions through our LaunchPoint™ ecosystem and over 50,000 marketers who share and learn from each other to grow their collective marketing expertise.  The result for modern marketers is unprecedented agility and superior results.  Headquartered in San Mateo, CA with offices in Europe, Australia and Japan, Marketo serves as a strategic marketing partner to more than 3,000 large enterprises and fast-growing small companies across a wide variety of industries. For more information, visit www.marketo.com.