Intern - Education Customer Service

Global Education | San Mateo, CA, United States



Education Customer Service Intern

Marketo is offering a 10-12 week internship program to qualified individuals currently entering into their final year of school at a College/University. From this internship, you will gain experience in a corporate environment, training to excel in the field and knowledge of Marketo; our business, products and culture. In addition to your daily functions, all interns will participate in company activities such as offsite’s, mentorship, even volunteer work. Through these social events you will be given the opportunity to network with executives, full-time staff and fellow interns across the company.

 

The Opportunity

The Education Customer Service Internship is a unique chance to gain meaningful customer service and operational hands-on experience in a thriving global education business.  Candidates will play a role in helping the team create and deliver dynamic training for customers, partners and employees as well as provide an opportunity to solve real-time customer service issues.  The Intern will frequently interact with all divisions, and represent Marketo Education both in their interaction with customers and partners as well as employees. The intern will immerse themselves within the group, gaining a deep understanding of customer service and how an education business works within a software company.

 

Basic responsibilities include:

  • Ability to be creative and work in a fast-paced and demanding environment
  • Provide stellar customer service in the areas of Certification, Education Customer Support and Learning Subscriptions
  • Maintain schedules for all public courses
  • Interact with different teams, customers and managers on a daily basis
  • Facilitate, support and assist in logistics required for classes both virtually and in-person

 

 

Expectations for an internship at Marketo:

  • Meaningful work: you will learn and develop personal and customer service skills.  You will handle real-time schedules and issues that impact our business. 
  • Personal growth: working in a professional environment will allow you to put into practice the theories and concepts you’ve learned in school while developing an understanding for Global education.
  • Expanding your network: making connections in the industry. Being an intern at Marketo will help you build personal relationships with respected colleagues, customers as well as fellow interns.

 

Qualifications:

  • Current student in college/university who has completed their 1st year
  • Skilled in the use of common desktop applications like Word, Excel, PowerPoint, Outlook, online meeting or collaboration sites (Facebook, Twitter, LinkedIn, etc.)
  • Confident, effective verbal and written communication skills; comfortable meeting and greeting new people; good command of English
  • Positive interpersonal and teaming skills; comfortable meeting and greeting new people
  • Fast learner; takes to new challenges easily
  • Takes direction well; seeks feedback or assistance readily, as needed, but also a self-starter

 

About Marketo

Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.


Marketo is an equal opportunity employer.