Senior Technical Product Manager, Customer Engineering
Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers - from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology.
The charter of the Customer Engineering team is to drive Marketo’s product strategy, roadmap, and relationship for key accounts. This is a unique role with broad scope, high visibility, and lots of opportunity for growth. You will directly interface with Marketo’s biggest customers, understanding their pain points and driving the cross-functional customer engineering team to define and deliver solutions for these customers. In addition, as the “champion” for these key accounts, you will be responsible for identifying major gaps in the product and deliver specifications for new roadmap features that address these issues.
We’re looking for an experienced product management leader with both business savvy and technical chops. In this role, you will collaborate with account management, support, professional services, marketing, and sales to provide world-class support for customers. You should be comfortable communicating directly with customers both virtually and on-site, as this role will require some travel directly to customer locations. Successful applicants will have solid experience with the agile development process, understand how to collaborate effectively with the entire product team, and adapt quickly in a fast-paced environment.
Marketo provides the leading engagement marketing software and solutions designed to help marketers develop long-term relationships with their customers – from acquisition to advocacy. Marketo is built for marketers, by marketers and is setting the innovation agenda for marketing technology. Marketo puts Marketing First. Headquartered in San Mateo, CA, with offices around the world, Marketo serves as a strategic partner to large enterprise and fast-growing small companies across a wide variety of industries. To learn more about Marketo’s Engagement Marketing Platform, LaunchPoint® partner ecosystem, and the vast community that is the Marketo Marketing Nation®, visit www.marketo.com.
Marketo is an equal opportunity employer.